FAQ

Unboxed products are items that have had their packaging opened but remain in like-new condition. These products may have been returned shortly after purchase for reasons like a change of mind or incompatibility, not due to defects. They undergo thorough quality checks to ensure they meet our high standards before being offered to you at a reduced price. Most of the products Zapbox sells, are not at all used, while some are usually in like-new or mint condition with minor signs of usage. These products are used for 7 - 30 Days (Depending on product grade). All the produtcs listed on Re-boxed.com mention their condition - seal-packed, open boxed, mint-repacked, refurbished, etc.

Absolutely. All our products are 100% original and sourced from trusted e-commerce platforms. We do not deal in replicas or counterfeit items.

Because we believe top-quality gadgets shouldn’t come with a sky-high price tag!

💡We source directly from trusted brands and suppliers—including excess stock, unboxed returns, and slow-moving inventory. This lets us cut out unnecessary costs and give you jaw-dropping discounts, all with brand warranty and quality checks.

Since these items are brand-new or like-new and covered by warranty, we’re able to pass on the savings to you—without compromising on quality. Our goal is simple: to make premium gadgets more affordable and accessible for smart shoppers like you.

In short, you get the same genuine products you’d find elsewhere, but at a price that makes you smile. That’s smart shopping, and that’s exactly what we stand for.

 

To help you make informed decisions, we categorize unboxed products based on their condition:

    • Seal-packed: Not at all used, in the original brand packing, with intact packing.
    • Open-box: Original packing opened but not at all used.
    • Mint: Used for less than 30 days; good condition with up to 5 major scratches.
    • Refurbished: Used for more than 30 days; noticeable signs of use with 5+ major scratches.

👉 The grade is always mentioned on the product page so you know exactly what to expect.

    Significant Savings: Enjoy discounts of 30% to 60% compared to brand-new items.

    Quality Assurance: Each product passes an 8-step quality check to ensure functionality and appearance.

    Brand Warranty: Most unboxed products come with a 6 to 12-month brand warranty, offering you peace of mind.

    Eco-Friendly Choice: By choosing unboxed, you're helping reduce electronic waste and promoting sustainability.

Yes, many of our unboxed products are covered by the original brand warranty or guarantee, just like new items. The exact coverage—whether warranty or guarantee—varies by brand and product, and is clearly mentioned on the product description page. You can also refer to the related policy listed on the respective product page for full details.

However, please note that some brands do not extend warranty/guarantee on unboxed items. In such cases, the product will be sold without brand coverage, and this will also be clearly highlighted before you make a purchase.

Most products come with their original box and accessories. In rare cases, if an accessory is missing, we provide a compatible replacement so you get the complete experience without compromise.

Great question!

• Unboxed: Products are returned soon after purchase, often unused, and are only re-packed and tested before resale.

• Refurbished: Products that had defects, were repaired, serviced, and then resold.

At Re-boxed, we deal in unboxed products that are genuine, quality-checked, and warranty-backed, not refurbished or repaired.

Yes, many of our unboxed products are covered by the original brand warranty or guarantee, just like new items. The exact coverage—whether warranty or guarantee—varies by brand and product, and is clearly mentioned on the product description page. You can also refer to the related policy listed on the respective product page for full details.

However, some brands do not extend warranty/guarantee on unboxed items. In those cases, it will be clearly highlighted before you make a purchase.

If your product is covered under brand warranty, you can directly visit any authorized service center of that brand, just like you would with a new product. You’ll need the invoice we provide, which is valid for all warranty claims.

We offer a 7-day easy return or exchange policy if your product is defective, damaged in transit, or not as described. Simply contact our support team, and we’ll arrange the return/exchange process for you.

Once we receive the returned product and complete our inspection, your refund is initiated within 2–4 business days. Depending on your payment method, banks may take an additional 3–7 days to credit the amount back to your account.

Once we receive the returned product and complete our inspection, your refund is initiated within 2–4 business days. Depending on your payment method, banks may take an additional 3–7 days to credit the amount back to your account.

Once your order is shipped, we’ll send you a tracking link via email and SMS. Simply click on it to see real-time updates on your delivery status

Yes! We deliver to most cities and towns across India through our trusted logistics partners. At checkout, you can enter your PIN code to confirm delivery availability in your area.

If your order hasn’t been shipped yet, you can request a delivery schedule change or update your address by contacting our support team. Once shipped, delivery depends on our courier partners, but we’ll always try to assist you in making adjustments.

Absolutely! All transactions on our website are processed securely through Razorpay, one of India’s most trusted payment gateways. Your card and banking details are encrypted and protected as per the highest industry standards, so you can shop with confidence.

We accept all major debit/credit cards, UPI, net banking with leading banks, and popular wallets. You can choose whichever mode works best for you during checkout.

Currently, we focus on secure online payments to keep our operations fast and reliable. However, we are exploring COD options and will add them soon to serve you better.

Yes, as soon as your payment is successful, you’ll receive an instant email/SMS confirmation along with your order details.

Don’t worry! In such rare cases, banks usually reverse the amount within 3–7 working days. If not, you can reach out to us with your transaction ID, and we’ll help you resolve it quickly.

No, we never store your card or banking details. All sensitive information is handled securely by our payment partner, Razorpay.